September 22, 2011
I’ve been playing around with some lightweight CRM offerings and last night signed up for Worketc. And today I got an email from Dan, who introduced himself as “as your go-to guy while you’re getting started with WORKetc.”
Turns out, Dan is the founder of WORKetc. Dan goes on:
“I bet you are now wondering what the founder is doing on customer support? The reason is pretty simple. For a lot of software providers, customer support is an afterthought and usually outsourced to an offshore call centre. We have a different philosophy here. I genuinely love interacting with customers and spend at least an hour every morning reading every single interaction between our customers and our support team.And, as he describes, he loves interacting with customers and hearing what they want and need.”
He signs off with this: “Dan, Founder, Customer Support.” I love that.