September 1, 2009
After three blissful weeks without once boarding a plane, I am back in the air, en route to SF via Virgin America.
And once again they exceed expectations. Head pounding, I ask the flight attendant, William, if they have aspirin. He returns with a veritable headache care package: 14 Tylenol, swiss chocolate, coffee (yes, I broke my no-caffeine pledge for the cause). 30 minutes later, headache is gone. XXX asks me how I am feeling, and then, further asks me how I like the Virgin America product. And, he genuinely cares. Turns out William was a senior flight attendant for USAir, but tired of the discontent and low quality of service, and gave up his pension and other benefits of seniority to join Virgin America where he could be proud of his employer.
Yes, happy employees and great customer service make a difference.
Keep it up , Virgin!